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Thread: HWK Upgrade/Installation/Support Server Problem Discuss

  1. #1
    Members ksvimal's Avatar
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    Default HWK Upgrade/Installation/Support Server Problem Discuss

    Post all your Upgrade/Installation/Support Server Problem Here.!!

    HWK Upgrade Server Status:- Offline

    HWK Support Server Status:- Online

    Posts which Contains HWK HID Number will be Deleted/Suspended/Blocked on Server without any Notice.
    Do not post your HWK HID in any Forum.
    Do not use any 3rd party tools to Fix UFS or HWK problems. ex. reg, ufstool etc etc
    For BOX_AUTH_ERROR:20, 32 & 52 See Next Post
    Unexpected exception:box_auth error 1- Change Cable Or Box Damage
    Authentication stage error: Error: Server returned unrecognized reply Use Latest Update
    XXXXX ... Please contact your reseller! Contact YOUR Reseller
    Bad environment clean system from obsollete usb driver - Install latest USB drivers.
    Last edited by ksvimal; 22-08-2011 at 05:56 PM.

  2. #2
    Members ksvimal's Avatar
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    REQ->FBI Process - Box Auth Error 20
    DO NOT, perform this process unless you have Box Auth Error 20, update client reports "use Update Firmware to authorise UFS !" or you are advised to do so.

    1. Run the update client.
    2. Select your language.
    3. Click "Next".
    4. Wait until the "Update UFS Firmware" button is enabled and then click it.
    5. Select req.fbi file, you will need to get this file from the support area.
    6. After a few seconds the process will complete and create a file called xxxxxx.req. (where xxxxxx is your UFS serial number)
    7. Send this file to your UFS reseller.
    8. When you receive xxxxxx.fbi from your UFS reseller, perform steps 1-4 above.
    9. Select xxxxxx.fbi
    10. After a few seconds your box will be authorised.

    Your UFS reseller is the only person who can help with this process, do not ask here in the forum, we will not generate xxxxxx.fbi files for you.


    1. the xxxxxx.fbi file sent by your UFS reseller is one time use only.
    2. once you have made the xxxxxx.req file, do not perform any other steps on the box, since this will cause the xxxxxx.fbi file to be out of sync.


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